UPS — Delays to a parcel to Spain

I have sent my mother a parcel to Spain for Christmas which so far has been nothing but hassle! Had to speak to UPS regarding the value and contents which I thought had been sorted out as it was approved by UK customs.
My mother then received an email all in Spanish- neither of us speak the language!I have forwarded a list of contents and the value of the parcel. All this handmade me think twice about sending g anything to my mother again as it has spoilt Christmas

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