Ordered a pair of shoes on a Sunday night, website says 1-3 days for processing. Ordered them to hopefully get here within the next week. It’s been 5 days there still in a processing state. Customer service says shoes cannot be canceled but also can’t tell me when they will be out of a processing status. Also, they are not able to transfer to a supervisor even if willing to wait. This is bad business practices and overall bad customer service. I no longer want these shoes and there’s no way of canceling them even though they have not shipped. Also having to wait for 24-48hours for a supervisor is also extremely bad business practices and customer service especially when customer service reps just feed you whatever you want to hear or hang up on you entirely.
Toms Shoes
5404 Jandy Pl
Los Angeles, CA 90066-7006
http://www.toms.com
(800) 975-8667
