Ticketmaster — You ripped me and thousands of other off

In 2020 I purchased tickets to BTS’ MOTS tour, when covid hit I was given the choice to either get a refund or get early access to their next concert tickets, I choose the latter. Then when they went on tour again and tickets went on sale I received an email that said I would be able to get into pre-sales. On the day of pre-sales however, after waiting for 5 hours, right before the sale started I was suddenly informed that I was on an account that had not been approved for the presale. I have the email to prove I was indeed chosen. Then after 10 minutes of that I finally got into the queue, only for it to freeze and not move for over an hour! Then when I did finally get into the part of the purchasing ticket, anytime I clicked on a ticket to buy an error message popped up. I continued trying for over 40 minutes before finally giving up. Also, ticketmaster promised that all sections had a certain amount of seats reserved for each pre-sale so that every wave of people would have the chance to get good seats, and yet 10 minutes before the pre-sale began a message popped up saying due to the overwhelming amount of people yesterday soundcheck is not available. This is all completely unfair and all of us should not have to suffer due to ticketmasters pure incompetency! They should make an apology to everyone who was screwed over and resell the tickets, this time using fair methods and without freezing the queue so that the scalpers they pay can buy all the good seats