I have continuously received the runaround in my request for a payment arrangement. A tax lien from delinquent property taxes as a result of my mother’s was sold to Tax Ease LLC. At the time of sale, the amount was between $2,000 and $3,000. I have contacted this company numerous times and they keep giving me the run around of when I could set up a payment plan. There is absolutely no communication with me unless I am to reach out to them. Meanwhile, are charges and interest accruing? If so, I have asked for a payment plan to start MONTHS ago. Here is a timeline of events: July 8th, 2020–Initial contact was made via email and asked if arrangements could be made July 8th, 2020–Response from a representative Shanna W was received and that they would submit a request for attorney fees and that the process to make arrangements could take 24-48hours. July 15, 2020–Email was sent to the company asking for an update July 15, 2020–Company sent email back with attachment to sign for a payment plan for the amount of $4,701.25 July 17, 2020–An email was received from representative Shanna W stating that the attached arrangement agreement was incorrect, it needed to be updated and I would receive it by the end of the day July 23, 2020–I reached out and asked for an update July 24, 2020–I received a response back stating that the paperwork and arrangement was “still in review” August 3, 2020–I email and asked for an update August 4, 2020–Representative Shanna W responded and stated that she hoped to get me an update by the end of the day. August 7, 2020–Representative Shanna W sent an email stating they were waiting for a complaint to be filed to create a payment plan and I should hear something back by the end of the month September 3, 2020–An email was sent and asked for an update September 9, 2020–An email was received from representative Shanna W who stated that at the time, the complaint had not been filed. October 10, 2020–I have not heard a single thing from this company and am completely fed up with chasing them to make a payment. Each and every time that I have made contact, I have been given an excuse as to why and where my account is. Does it really take this long to make a payment arrangement?? I am realistic and understand that systems and the courts are backed up due to COVID. However, this is a little excessive. I am trying to do the right thing and start repayment. However, are they continuing to string me along so that they can continue to assess my account fees and interest? My next step is to seek legal counsel. This is completely ridiculous that it has taken this long and with this many excuses.
Tax Ease
14800 Landmark Blvd STE 400
Dallas, TX 75254-7598
taxease.com
(972) 233-4929
