Dear sir, I drove from Port Dover to Simcoe to get one bowl of chicken soup that I was really looking forward to ….I get home and discovered I did not get not even ONE piece of chicken in the bowl…it was all juice, noodles carrots mix. I saved my receipt for the next time I visited the Swiss Chalet, which was today. I order 2 huge dinners and proceeded to tell her about the incident and provided my receipt. She was very rude and said well you should have called when it happened ….not 3 days later. I said well I did not know that was your policy and I’m sorry but I’m telling you now and here is my receipt. She said well you’re getting a CUP of soup NOT a bowl….So…. with that kind of attitude… the large order I placed that day…. I just drove away…. because of her matter-of-fact attitude. I am not a low-income on-street type of customer. I am an elite citizen and really don’t need to care about a cup of soup…. but I drove about 6 miles to get a soup on a damp day that I was looking forward to. To get this kind of response…. even after I showed her my receipt…. was very humiliating and shameful. I don’t need to be talked down to….I am just letting you know to try to improve your customer service. AND IF your policy is….to call immediately IF the order is in any way not good….then Please post this on your drive-thru screen so Customers are aware. Thank you for your time Brenda Gaines. up to you how you want to handle it…
