Sneaker enterprise claims on their website all sneakers are 100% guaranteed authentic and quick returns/exchanges/refunds with great reviews displayed on the website. After buying a total of 5 pairs, both newly released and preorders of unreleased amounting to about &1,600, the first pair my husband and I received were sent out to be authenticated by a reputable sneaker reseller “Goat” only to come back found to be replicas. The 2nd pair received we compared side by side with an authentic pair certified by another reputable reseller company, “StockX” which the differences between the real pair and the pair from Sneaker Enterprise were undeniable. Between the difference in the smell, lace color, stitching, label placement, spacing, material quality, etc. snow we were stuck with to fakes and my husband having multiple failed attempts to contact “Noah” supposed CEO, through the contact phone number listed nor emails through the website. I then used my personal email to directly express our concerns to info@sneakerenterprise.com and to our surprise received a response in 5 minutes. I informed “Noah”, if that’s a real person, that we do not want replicas and will be needing to return them with a full refund and to cancel all other orders. Noah then sent an email with 1 return shipping label of 4lbs excluding our name and address with only Sneaker Enterprise in the “To” and “From” and the email going on to ask what the order numbers are and what is my husbands CashApp or Venmo for an immediate refund. I replied asking why was only 1 return label sent to us with out even first knowing our names/addresses, order verification like order numbers, invoices, types of sneakers, how many, from who and the payment method used and by whom. Just the basics. I felt like he was just hoping we’d box a pair up and then leave us hanging. I told him I’m not sending anything out until appropriate return labels for all pairs we received so far are sent with receipts we never got in the first place m, any preorders not shipped yet are cancelled and retuned are credited back into the card used at check out. The last thing I heard from him was no more than the few words saying, “We’ll have your refund processed by the next business week.” So much for “immediate”. I decided to go online and search for other customer reviews outside of the Sneaker Enterprise website and come to find out, not one review was positive. Mostly everyone had received either fake shoes, the wrong shoes, never even received their order, never received refunds, never received replies, unable to reach anyone through the phone number, voicemail always full,….. fake profiles were created to write positive reviews, and this character Noah has the audacity to blame customers for sending out their shoes to sneaker Authenticator exclaiming everyone else is unreliable and then bribes reviews with a measly $100 dollars to delete their posts about their bad experience with Sneaker Enterprise because it negatively affects the websites reputation….. and STILL….. without any apologies explanations or offers of refunds! He has even openly admitted in a comment to a YouTube’s video review that he continued taking preorders well over the amount of inventory he knew he had coming in and had to outsource from unauthorized dealers than usual and receiving unauthentic sneakers being sent to customers was the outcome. Though , if that was a one time mishap with a specific release, then why have people continuously been receiving fake shoes of all different types. This person has and continues to lie and steal thousands of dollars from innocent people and seriously needs to be investigated.
Where Bad Business is Exposed!
