Lyft, Inc. is an American transport service support provider that develops, markets, and operates a mobile app, offering ride-hailing, vehicles for hire, motorized scooters, a bicycle-sharing system, rental cars, and food delivery.
Lyft, Inc.
185 Berry St
San Francisco, CA 94107-5705
http://www.lyft.com
(855) 865-9553
On Saturday 30th April, I ordered a Lyft to take me to the hospital which is approximately 10 minutes away. Several options came up – the most expensive being $31. I thought that was too much to pay so I selected the Wait and save option for $22. To my surprise as I selected the option I got a message saying the driver was approximately 5 minutes away but there was no notification that the fare had in any way changed. On completion of the ride I got a message saying the fare charged was $31. I exchanged a couple of messages with Lyft customer service that evening but they kept insisting that I was quoted $31 in advance of the ride but that just was not the case. My last message to their customer service was to ask how I go about escalating the issue. They are yet to respond.