Read Customer Service Reviews of Delta Air Lines

2 thoughts on “Read Customer Service Reviews of Delta Air Lines”

1. On April 2, 2022, Flight DL2427 from Ft. Lauderdale to Atlanta was canceled due to weather. We were scheduled on this flight with a connection from Atlanta to Milwaukee. Since the flight to Atlanta was canceled, we could not make the flight DL2185 which was not canceled. Despite repeated calls by myself and my travel agent, Delta has refused to provide proof that the flight was canceled. Because the flight was canceled on that Saturday and there were no flights available before the following Monday, we had to rent a car and drive home for obligations that we had. We need proof that the flight was canceled to get reimbursement for the flights and for our baggage fees which we paid. They should provide proof that Flight DL2427 was canceled on April 2, 2022. It is ridiculous that they refused to say it canceled. We were at the gate and the gate personnel told us it was canceled and the earliest they might be able to get us on a plane was Monday and that there were no guarantees we would get home on Monday. They could not offer hotel vouchers because the cancelation was due to weather. I found a website that showed the flight was canceled but I need something from the airline itself.

   

   Reply

2. I used miles to upgrade to Comfort seats on the longest leg of my trip. I had to change the flight to the exact same flight one day earlier. I was not allowed to select Comfort seats on the new flight because seats upgraded with miles are considered nonrefundable. Delta promises it allows changes without fees, but makes me forfeit miles used to upgrade. That seems very unreasonable since the flight was exactly the same, many Comfort seats were still available, It is unfair Reservation numbers HH61V7 and HB5U8K. I had to book separate tickets in order to use miles from each person’s account.

   Reply