I purchased two laptops from razer in January and they should arrive in February. On February 4 I checked and found that one of the laptop had arrived at my place, so I searched for it at locker, the front desk, and found nothing. razer’s website warned that this sometimes happens and that waiting three days might solve the problem. I followed their advice but I didn’t find anything. I contacted their customer service but throughout the month they insisted that the Fedex showed that it had been signed for and that it was not a reason for them to refund. Fedex thought only the shipper could file a claim and asked me to contact razer to give me a refund or send a replacement. But razer started asking me to file a police report, which was not my problem. But I followed their rules. After that they tried to tell me in various ways and for various reasons within a month that I had received the laptop and that I should suffer the loss. This is obviously not fair to the consumer and there is no way I can get a refund or get my product. I have sent dozens of emails with razer and they keep saying it has been delivered and refuse to give me a refund. It seems like they are teasing me to keep me busy in the end with no resolution. The signature is not even mine!
Where Bad Business is Exposed!
