I ordered shoes from this company on 1 24 22. they took money from my card. and I never got my boots. today date 2 7 22. I never get a answer of why. sent many emails to premier and got only will get back. tried to call the shoe store at 7602096631 not in service. did get a few from premier trust. nothing…so do not do business with Company Moc. cinsin store.
Where Bad Business is Exposed!
I ordered boots from Casual Comfort Sandals as a Christmas gift for my granddaughter. They didn’t fit…they were ridiculously too small! I’ve sent email after email after email trying to get information about returning and getting a refund. They have never responded. NEVER order from this company! The company that supposedly takes care of correspondence is Premier Trust Store.
I received my product but wasn’t what I wanted.
Tried to return items but could never get a response back.
DO NOT PURCHASE ANYTHING THROUGH PREMIER TRUST STORE!!!
Suggest reporting them as a scam. They aren’t legitimate. Take your money and ghost you
I placed an order with Premier Trust Store aka Cozy Knit Sets on 7/12/23, have not received, will not respond to emails info@cozyknitsets.com, phone calls go straight to VM 716-503-1480. Took my money, and have blocked all comments on social media. I tried to file a complaint with BBB but can’t find a company address. SCAMMERS
I am in the middle of a horrible experience; I should have checked here before doing business with this company. I concur with all comments above. Steer clear!
I have ordered from this company; I am going on 3 months. I have reached them through email and they respond with just more questions and delays.
Can’t get ahold of them. Sent a response via the email they sent me, the respose I got back was not even pertaining to what I had sent them. So I figure it’s a robot response set up. For everyone here you should contact your bank or CC Company and have them reverse the charges. I did. To many scams everywhere.
does any know the address for Premier Trust Store ? I want to return something & don’t know where to send it.
I ordered nike slippers and never received them. Ive sent emails, requested tracking several times, never respond this company needs to be prosecuted. Just a bogus LONG email to say alot of bogus BS promises never kept. SCAM $48 down the drain, had to replace my card and everything.
Ordered and received a Tinkerbell Hooded Sweatshirt zipper jacket. I ordered an XL received a 2XL and now no one is getting back to me with return and exchange options. Had no problem taking my money. I am beyond aggravated. I wish I would have read all the negative experiences that are posted on this page before I ordered.
Wish I had seen these reviews! I order a paint by number. I have email numerous request for an update.
I hope this company can sleep at nignt knowing they take your money and don’t deliver😡😡😡
TERRIBLE products/terrible customer service.
They set me a pajama with a defective zipper. I sent them a photo , asking fro a refund, and return mailing slip.
Here is the reply:
To address this issue, we would like to offer you the following alternative resolutions:
1. We can issue a 20% refund on your order, which will be applied directly to the total cost of the product. Additionally, you may keep the product as our gift to you. Feel free to consider giving it as a gift to your family or friends.
2. Alternatively, we can provide you with a gift card that is equivalent to 50% of the product cost. This gift card can be used for future purchases from our store, giving you the flexibility to choose an item that better suits your needs.
Furthermore, we are pleased to offer you a courtesy discount of 10% off your next order, regardless of which alternative you choose. We hope this demonstrates our commitment to your satisfaction.
If you find either of these alternative resolutions acceptable, please let us know your preference, and we will proceed accordingly. However, if you do not find these options valuable and still wish to proceed with the return, we will provide you with our return address in the next email. Please note that we do not provide return labels, and the shipping cost for the return will be shouldered by the customer.
Are you kidding me?
They sent garbage and want me to consider giving it as gift? 20% refund? Courtesy discount of 10% on next purchase??!!
This “store” is a rip-off that I fell for, so don’t YOU. Made me pay for shipping back to China when they sent me the wrong parts that I ordered!!!
Ordered size 12 clogs. what i got after a month and a half was something that had size 43 on the bottom and my foot stuck out the back 3/4 inch. Very hard to reach. I was told the US equivalent should be a size 45 and was lied to about replacements is be shipped a couple times. then after a couple follow ups, I get an email that one that I got is the right size and that feet expand in warmer weather, The email said they do not do replacements but do give a 10% on my next order.