Absolutely Horrible experience. I owed 3 years of back taxes and needed help badly. I reached out to Optima and the first person who I spoke with was super nice, very informative, and helpful! I ended up spending about $4,500 to go through with the process because it really sounded like they could help me consolidate my debt. From there it went downhill. The whole process took a year and 1/2 to complete. They had initially said it would be about 6-8 months. It was a nightmare game of telephone and being passed around to different people at different stages of the process and each case manager knew less than the last. I would wait weeks to hear back from people. Sometimes months. I have no idea what they were doing for me. I uploaded all my information and all my documents, answered all the questions, and was forthcoming with anything they needed from me. I would call about my status from time to time and they would ask me for the same info over and over and it would get lost in their records. One time I got a new case manager and she called to introduce herself and talk about my case. She literally knew nothing about my case, my income, or my situation at all. She didn’t even look at my case before calling me. She was slurring her words on the phone and apologizing every 2 minutes because she couldn’t find any info about me and was so lost. She literally sounded drunk and on pharmaceuticals. I immediately hung up and called someone else to request a new case manager. The next case manager I got ghosted me repeatedly so I requested another one after that. It had been a month since I requested a new case manager and I figured at some point a new person would be calling me. The same person ended up still being on my case even after I wrote her and said that I requested someone else. The sheer lack of knowing what’s going on is disturbing and that’s when I knew it was a joke. In the end, they did absolutely nothing for me. I paid $4,500 to have a company file 3 years of taxes for me. I could have done it all myself. I had to be on a payment plan that is far too expensive for me, I told them I couldn’t afford it but they say that you have to agree to pay the monthly amount they tell you to or they can’t continue to work on your case. It was seriously awful.Do not use this company unless you want to be scammed and get the ultimate run around. A million thumbs DOWN
Optima Tax Relief
3100 S Harbor Blvd Ste 250
Santa Ana, CA 92704-6874
optimataxrelief.com
(800) 536-0734
