I have bought 6 vehicles from NAP. In 1996 I bought a 1992 Ford F150. Then I bought a 2008 Jeep wrangler in 2008, then a 2005 Audi in 2012, then a 2009 Lincon Mark truck in 2013, then a 2013 Ford F250 in 2013, then I bought a 2009 Ford F150, the truck of my dreams, metalic blue. I was told by the manager Jake that it was agreed that since I have bought so many vehicles they would give me a good deal. I bought it for $25,000, found out later it was only worth $18,000. Not so much of a deal. I had so many issues with this truck, the check engine light always came on, the truck would rattle and scare me to death. I am a single mom of 2 girls. I did not feel safe in this truck at all. I had to use the 4 wheel drive in the snow and it would not engage out, luckly I am way familiar with trucks I knew the trick, after that the 4 wheel drive didnt work. I felt like I needed a new vehicle. i went to trade it in and I found out this truck was from Canada and used on the oil rigs up there. This was something I was not told. I finally was able to trade this horrible death trap into a dealership but was only given $18,000 for it so I had to put the negative $7,000 into my new truck. Now tell me how this was a good deal. Since I went through all of this and had it into the shop so many times the manager said not to worry about paying the rest of the down payment that they would wave it due to the problems and the issues. I just found out that I have 2 collections on my credit for $650 and $750. So confused. I know that there has been a turn around of people either tired of lieing to their customers or let go who knows but now since these people are gone they decided to put these on my credit. BE AWARE THEY WILL RIP YOU OFF MAKE SURE YOU KNOW HOW MUCH THE VEHICLE REALLY IS WORTH BEFORE YOU SIGN PAPERS AND MAKE SURE IT WAS NOT FROM CANADA, THEY WILL NOT TELL YOU; they told me they could not fix the few items on my truck because they were upside down in the truck, if I got an attorney they would have to show the amount they paid for it and the amount they made. They will hurt you, DO NOT GO TO NAP MURRAY OR SANDY. I talked to Sergio about this situation about 3-4 weeks ago, he said once he talked to the owner Kolby he would call me back on my situation. I went in to see them as I heard the owner was in 7/19/17 and he acted like he had never talked to me. this just shows you what kind of manager they have, he never really cared about my situation and never wrot it down so he didnt remember me, they is horrible service. I do not trust this place and will never refer another person there or buy another vehicle from this place ever again. DO NOT TRUST NATIONAL AUTO PLAZE THEY WILL RIP YOU OFF.
Tags: Auto Dealers
Address: 10790 S State Street Sandy, Utah USA
Website: www.napsales.com/
Phone: 801-545-9292
