I requested a refund for my US trip. due to covid restriction, I was not able to travel. I sent an email to united to request a refund. they say they would be happy to refund but because I bought with the agency I need to request from them. I requested and it is been more than 2 months since I requested, no answer. I sent many emails to them but they never get back to me ever. I gave up trying to call them. every time the call is ended. answer my emails…. and give my refund