My entire issue with Mochahost is detailed within ticket 550411, which I have attached to this complaint as a .JPEG file. I have an e-commerce site hosted with them which is now currently suspended. I first tried to solve the issue with them, as described in the ticket above/attachment, but they were less than responsive about it, considering each minute my service is suspended because of their billing department’s mistake and unwillingness to correct it is making me lose money, and I’m now at least 5 hours with my e-commerce site interrupted because of that, forcing me to seek the aid of the BBR. I think I am being treated in an unfair way by Mocha’s billing department. I think they made two grave mistakes by changing the due date of an already existing invoice (also attached, as a PDF) without warning me about it and, worse, they suspended my service without sending me past due notices, which further prevented me of being aware of the issue. All of this happened because I asked to unify my 2 current billings into a single billing and their billing department made the decision to unify them by the lesser date of the two billings, without ever warning me about this change, without sending me the new invoice by e-mail, without sending me any notices by e-mail when the invoice became past due in 10/24, which would at least had given me the chance of finally becoming aware of the issue and solve it before my service was arbitrarily suspended. I also proved that they used to send me overdue notices by e-mail and failed to do so in this case, you can verify this proof in the attachments provided. And even without any warning, about any thing whatsoever, they suspended my service mere 3 days after the billing was wrongly due. I also repeatedly asked them to restore my service at least while we sorted the issue out, to further prevent my losses, and they never bothered to even address that request. I want my VPS service restored and my invoices corrected ASAP.
Mochahost
2880 Zanker Rd #203
San Jose, CA 95134-2122
(888) 816-6242
mochahost.com
