I went through the drive-through and ordered a hamburger with ketchup onion only. That was repeated back to me from the person also. I also ordered a cheeseburger, 2 medium fries, 1 large coke, and an oriel mcflurry. I got my food and looked at the bag and there was no hamburger. The kid came back at me and said I was not charged for it. I told him I ordered it. He said I wasn’t charged. I asked him how he knew this and he claimed he saw it on a screen but could not get me a receipt. I told him again I DID order it and he said I didn’t pay for it. I verbally ordered and she repeated it back to me, why would I think it would not be on the order. Now I had to go home with no hamburger to give to my daughter. The person should have asked the order person if I did order a hamburger with only ketchup and onion to find out I was telling the truth. The error was on the order clerk’s part. You need to own up to errors. At the very least offer a hamburger to me for $1 so good intent can be seen. Instead, I’m sent away very upset because my only option is to get-go back around AGAIN to the same order taker to screwed up the order and wait in line to get my hamburger. All this for a difference of about $2 in price. Very poor customer satisfaction there.
Where Bad Business is Exposed!
