McDonalds — Scald

I was scalded by a hot chocolate drink being forced in as an extra in a four hot drink tray at the drive through , resulting in it spilling down my front , under my bottom and all over my seat 10 days ago . Robert , the first person I spoke to was kind , courteous and apologetic , he passed me on to head office where I got a very unhelpful woman called Natasha stating the reason she did nothing for ten days because I gave the wrong location . This was after 6 days and now it has been TEN !! I work from my car visiting housebound patients to administer covid vaccines and my seat was soaked !! I couldn’t sit on it because of the scald too