Maltesers — Found something tasteless like plastic

I received a box of maltesers from my sister on 22 March 2023 who got them on her way back after receiving a degree in masters in science from colon , Germany. She brought maltesers as it’s a family favorite .. while having it I found a plastic kind of material inside the chocolate .. the chocolate tasted awful and whatever was there was not chewable. I need an answer how can they serve the customers with products that has something like plastic or plastic in it ..

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