Green Dot — Wont give me my money

I had my taxes put on greendot card and they blocked my account and I still had money on my account and they won’t give w me my money and it’s been mouths.when I can they put me on hold or Change people over and over or just hang up on me,they say I have to verify my identity and I have sent my ID and they still won’t give me my money,it’s been mouths now!I am home less with my kids right now and I need my money and I think it’s wrong for greendot to be keeping my money from me.i want greendot to give me my money allready!!! I want all my money off greendot and in my hand!!!!!!