Green Dot Bank — Card is closed can’t pay bills

Bought greendot cards at riteaide loaded cards with cash and now one of the cards is closed can’t pay bills I can pull up account online but when I called they said could not help me cause social was wrong but I put in right online green dot was no help basically since we can’t find you good bye have a nice day. What I put on card $200.00 because my bills are late now cause of this problem I need my phone for work plus gas cause of driving too other places thinking it could load

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