Google tech support will not refund money for defective phone <1 month old and replaced with another defective phone. Difficulty receiving assistance. Purchased new Google Pixel3 from my local Verizon wireless store. Within 3 weeks the phone was powering down on its own. The phone was clearly defective and non-repairable. It was outside of Verizon’s return window, and I was directed to contact Google Tech support as the phone is under Google warrant for a year. At that time, Google tech support told me they could not offer a refund as the phone was not purchased from a Google store. They offered a replacement phone, which I conceded to accepting. The replacement phone is now, after about 2 months, powering down as the first phone did. I immediately contacted Google tech support to request a refund. They again stated they could not offer a refund. And offered a replacement phone. I have been on hold with Google Tech Support waiting to speak with a supervisor. The first one I spoke with hung up on me, I believe his name was Francis. The original purchase date is July 1st, from the Verizon Store in Howell, NJ. The phone purchase amount was $799.99, but was set up on a payment plan from my checking account. The MEID# of the current defective phone. I would like a refund for the phone, so I can purchase a different phone. I need a phone that I can be assured is not defective and after two Pixel3 phones, I do not desire a replacement phone as Google Tech has offered.
Where Bad Business is Exposed!
