I purchased a new Google Pixel 6 from the online Google Store on 13 July 2022. I received it on 18 July 2022 while visiting America on vacation. (I’m currently stationed overseas.) Within 2 weeks of purchase I noticed my phone was not behaving correctly. When I would activate “speaker phone” the microphone would not pick up any sound. Due to travel, I did not contact Google about the issue until 2 Aug 2022, 15 days, delivery day not counting, after receiving the device despite their own online document saying that you have 15 calendar days after receiving the device. I was initially interested in receiving a new device to replace my defective new device. At first they refused, then agreed, then sent me a refurbished device. When I pointed out that wasn’t what was agreed to, they said they said sending out a replacement new device is not something they do and would have to escalate the issue, despite already agreeing to it. At this point I asked for a refund, being tired of the circus, to which they refused saying it was outside the return window, despite it 1) not being outside the window and 2) the product being defective.
Where Bad Business is Exposed!
