I have tried. But Google nest has no interest in resolving this problem. Defective nest camera. $200. I own 20 nest cameras. So a significant investment. I can’t get any cooperation. Still not resolved. I originally contacted google about this issue. The rep took my info. Misspelled my info so the replacement did not arrive. Since then nothing. Chose another security camera company. Google is out of their league. They never should have been allowed to be in this business. DON’T BUY NEST!