About a month ago I contacted google re: a defective chromecast device within it’s warranty period. After some short testing it was decided something was wrong with how the device and remote were communicating and that it needed to be replaced. I was asked to package the item up and return it, and google would send me a replacement. I packaged the Chromecast and remote and shipped it back ASAP to get my new replacement ASAP. A few days later I received a new remote ONLY. I promptly contacted google about this and for almost a month I have had multiple excuses about why a Chromecast has still not been sent to me, including delays by the “backend team” followed by waiting for the “warehouse” to make some decision, and then more recently I was told the (tracked) package arrived with no chromecast in the box, which is a lie and can easily been shown that the broken device has not been used since the day it was shipped…. Because it is in Google’s warehouse.I have since gone to social media with still more excuses and no replacement device sent. I have spent thousands of dollars with google and I’m very disappointed a $70 Chromecast is where they have decided they are gonna dig in and not help a customer.I’m tired over being told 24-48hrs for a response only to be contacted with more excuses once a week and only if I reach out. All I want is my defective device to be replaced like the remote was..(Also, the included email screenshots are the third employee I dealt with once I started to get the feeling they were not going to replace this device, so please consider this is after about 2 weeks of delays)
Where Bad Business is Exposed!
