DO NOT USE GOOGLE ADS!!! I am a business owner and have always used done free marketing. However, I decided to give Google Ads a try. I called and was matched with my “ad specialist” Alex. I was sent an email to set up a time to speak with Alex and launch my ad campaign. Then I was called. Then called again. Finally, I had the time to set up a meeting with Alex via the link he sent. Then he called me again the next day to tell me to set up the meeting (I ALREADY HAD). Then he sent me another email and called me “Ron” when my name is *****. Not a good start… The day of the meeting came and we set up my campaign. Within 24 hours of launching it, I received countless wrong number calls to my cell (which is also my business phone). The calls came as early as 6am and as late as midnight. I did not receive one single call that was actually meant for me, but rather people looking for other businesses. I reached out to Alex, who suggested we eliminate the word “massage” from keywords. I wrote back explaining that I was getting calls for many different businesses, so eliminating “massage” would not help. The response? Crickets… The wrong number calls continued, and once again I reached out to Alex as well as Pooja, with whom I had spoken initially. Once again…CRICKETS. I promptly deactivated my ad campaign after only 10 days, and immediately the wrong number calls stopped. Lo and Behold, my bill for the 10 days shows up on my credit card statement…$350. For various “clicks” on my ad. By whom, I have no clue since nobody that wanted to use my business was clicking and calling! I attempted to reach out to Google Ads to complain and was told my case was being escalated to a supervisor. I was PROMISED someone ( and NOT Alex) would reach out to me to discuss this within 48h and…you guessed it. CRICKETS. Now I am counting on AmEx to resolve this for me. SCAM SCAM SCAM! Google ads will steal your money. DO NOT USE THEM!!
Where Bad Business is Exposed!
