From:
Sent: Mon, Oct 4, 2021, at 9:11 AM
Subject: On-line order Store manager
I purchased items from Family Dollar in Philadelphia online and asked for it to be sent to (2701 West Hunting Park Avenue, 19129). When I recently received the email for pick up, I went to the location and was told by your associate that they have no delivery today but she checked for me anyway. She did not find anything.
As I searched for the email ation to show the associate, she contacted her manager. Once the call connected, the manager began to yell at the associate. She apologized to the said manager for bothering her and stated the issue concerning my online order and how to handle it.
The manager was furious and stated that they do not do any online orders at their location. Before the associate could state the email ation and ask how to handle my situation, the manager hung up.
The associate seen my email, read over it, and called said manager yet again. This time she had taken a picture of the email to show her. The now irrational store manager screamed at the associate ending her call abruptly.
Your associate walked me through the store to show me the items that were in the store at the time. She also took the time to scan the bar code on my email to see if it would help. Nothing worked, but she gave me the number to your cooperate office and apologized for my situation.
I was upset about my purchase, but the treatment of your employee by your store manager upset me and my daughter to the point that we did not care about our order not being in your store. Your associate did her best to assist us to the best of her ability with no help from her direct supervisor. Her customer service skills and ability to work under pressure with no assistants from her manager were A-1. I commend her for her hard work. She truly must love her job to have patients not only with her customers but with a toxic person such as the store manager every day. I could imagine what it is like for her to work with her on a daily basis.
I would like to have a refund for my purchase order since I couldn’t get my items. Also, please have your staff trained on having good customer service skills. It cost nothing to be kind to others.
Please contact me concerning this email.
Best,
Sharmaine Pough Atwood,
267-475-0899
Please
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A refund or having my purchase available for me to pick up.
