Direct Express — I didn’t receive my replacement debit card

I get my benefits on the direct express card, I applied on Jan 23 2022 and the automated told me that my card was issued on Jan 23,2022 I have been waiting for my card and I never got my card. That is the only income that I have. I have been calling direct express for several days and nights no one answers. I now have to pay late fees on my bills. I don’t know what to do can someone please help me. I frustrated and in much stress.

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