Prior to purchasing my car, I called Carvana to discuss that I was going to finance through my credit union and would be overpaying, so I could receive $5K back (to pay off my credit cards). This is done all the time through banks, etc…cash-out refinance, etc. Overpayments of any kind get returned to the buyer purchaser borrower. At first, they said we don’t do that but after speaking with a ‘manager’ I was told that they understood what would be taking place and no problem, they would return the overpayment to me within 3 weeks of the purchase. I could have simply sold them my car, got the money for it, borrow the balance of the new car I wanted, and have the $5K in my hand upfront but I thought it would be easier to just do it all at the same time and I was willing to wait for my refund for up to 3 weeks. I have made call after call after call to make sure that the money was coming back to me. Every time you call, you get someone new (and young) and have no idea how finance works. I’ve spent HOURS upon HOURS trying to get my overpayment back. Today, I was told that they sent the money back to the credit union. I am SO ****** OFF!! I am now making car payments based on $5K I didn’t even get to use!!! And this AFTER I talked with a manager and was told that they would return the money to me within 3 weeks! Of course, they don’t have a ‘manager’ for you to talk with right away or a lawyer. They have NO IDEA about finance and how it works. Now I’ve got to hire an attorney to try to get my money back!!! I’m SO ******!!! It’s my money!! At this point, they could just cut me a check for the $5,000 overpayment right away. Simple! But if I have to go to an attorney to get this worked out, I will ask for much more than the $5K for ALL of the TIME I’ve had to waste not being able to talk with someone who actually knew how this works and for attorney fees.
Where Bad Business is Exposed!
