I was very much taken aback by what happened with Carr Workplaces in this and never expected much from them. Unwittingly my account was set on auto-pay, with thinking that the charge would be debited on the same date every month in accordance with when it was initially placed, on or around the 7th. That is typical of what takes place with most other accounts held. When the card was declined for insufficient funds (being charged on the 1st instead of the 7th) an invoice came back via email with a second amount displayed that I had not seen before in the several months of my subscription. It simply stated itself as “Fee” or “Fees” with no further explanation of what it was for. Said was for $50, raising the bill from $35 to $85. I sent an email inquiry and got a canned response. When I called to ask for clarification their associate said that the charge was something their payment processor added and that nothing could be done to reverse it or adjust the bill. My only remedy was to switch off auto pay, which, of course, was promptly done. Reluctantly the $85 was paid manually to keep the service in place. (Admittedly, there was a vague memory of seeing something that spoke to debits occuring only on the 1st and 15th, but that was under my radar.) When the payment processor was confronted they said flatly that they don’t assess such penalties. The amount of it and the instance in which took place are both very unusual. I’ve never had an NSF fee charged for a declined card in years and years, under any circumstances, much less in the sum of $50. If an NSF or Inconvenience Tax needs to be levied, then it should be fully revealed, beforehand, and more moderate in cost. Had I known what could take place there might not have been a subscription placed with them.
Where Bad Business is Exposed!
