While I want to support a local company these guys make it difficult. Their brand new state-of-the-art system was installed in my new home by the builder. This thing has all the bells and whistles of a modern alarm, but as it turns out they’re all hidden behind a paywall. My $255/year got me something they called “internet monitoring”. I assumed based on the name that meant I could monitor my alarm over the internet or an app. But no, that’s basically Carolina Alarm using your internet connection for monitoring. If your alarm goes off they get notified and you get a phone call (it’s 2018, not 1996). In order for you to get notified via SMS or push notification they require and extra yearly fee. Also to add all of the cool home automation features is capable of handling, another yearly fee! When I realized the limitations of the system I wanted a full refund (I was going to buy a alarm system, and ultimately will when my year is up) but was told I could not be refunded as it was paid for as part of my home closing. Just a lame excuse!! I ultimately paid for it and should be able to get MY money back if I choose not to use the monitoring. So I guess I’m in for $255 for a year, but they won’t be earning my business next year. Shame!
Carolina Alarm
Winston Salem, NC 27127
carolinaalarm.net
(336) 774-1088
