Hi Booked Two Double Rooms with Britanna Hotel Myself, Husband and Family,Traveled from Wales on arrival my family had to travel back to Stockport for an appointment at Cheadle Royal Hospital as there for a time which left myself and husband to check in and wait for the family to return to the Hotel While we proceeded with the check in, we were told two available for us. When booking we requested if we could have the two double rooms next to each other and was granted by the booking office when at the desk checking in, we were told one room on 3rd floor and other room halfway down the corridor which we were not very pleased with what we were told, we checked into our room, when we arrived at the room, we were not happy with the room, very small dirty and stains on the carpet we walked out of the room leaving our personal stuff as we had to attend to other thing outside the hotel, while being out we was not pleased with the state of the room as to what they was asking for one night stay was disgusting, we went back to complain to say we was not happy, we got to speak with Management which he was able to give us another room one floor above, we also asked if the room for my family was the same and the reply was it is a different room. My Family arrived late back to the hotel after travelling back for the appointment at Cheadle Royal Hospital, which was very late, we rushed to the room to discover that it was the same room we had which we were not pleased with the family woke up to find how bad their room really was, before breakfast they went to reception to put their complaint in about the room but the answer was if they had made their complaint the night before they would have changed their room, not the right answer to make the situation right, a complaint was put though yourselves when they got back from Wales but so far no reply. We feel responsible for their disappointment of their stay at the Hotel as we were the people that booked the rooms, and also, we were disappointed of the outcome of the situation with the bookings of the rooms and to have been separated as a family Over the years we have a lot of contact with bookings with Booking.com and we feel your reputation and ratings. The Britanna Hotel is not supporting your booking and confidence and reputation. Thank You Sue Carty Email jcarty08@btinternet.com We think they need to listen to customers and weigh up the situation of the circumstances at the time as with the hotel rules anyone making a complaint the staff need to take a little more understanding of the situation to which the person checking in cannot always do what they should be doing like, they was unable to complain on the day arrive as to situations that can arise like for instance travelling form Wales then having to travel to another destination in a short space of time and not being able to complain of a situation at the time limit they have to make a complaint The Hotel will keep having complaints to which the Hotel needs a complete furnishment and cleansing to be more inspected.
Where Bad Business is Exposed!
