So, my account was stolen from me. Not sure how this happened and not necessarily important. What is important is Blizzard’s lack of customer support. No live person to speak with on a phone or even chat. Everything has to go through a ticket submitted to their support team with a promise to hear back within 24 hours. Well, I did thin and we are not 30 hours past and still no response. The horrible thing about this is that I have no idea if my ticket was received, if its being reviewed because the only way to view the ticket is to login. Well, I can’t login because my account is stolen. When I try, it says my account does not exist. Blizzard needs to step up and fix this customer service blunder. If anyone knows how to get through to a live person, I would greatly appreciate that. For now, I am helpless while someone somewhere has access to my profile and data. First restore my account back to me. Second, create other options for people to communicate their problems. I realize Blizzard cannot think of everything, but this is a pretty severe issue. I don’t like that other people have access to my account and I can’t even lock it to protect myself. I’m at the whim of an online ticket that I can’t even vview after submitting.
Where Bad Business is Exposed!
