Went there a week ago with a ear infection. Gave lady my insurance card she said what is this. I said Medicaid caresource. She said where you from . I told her Ohio. She threw up her hands no no no we don’t take out of state insurance. I said well AF did in Decatur Alabama with no problem. I said I called and was told they took it. She said we don’t take Ohio insurance..then the second lady chimed in . You need help drive to Decatur. We never have taken out of state insurance..I told her. I’m 64 years old with medical conditions she didn’t care . She told me to drive over 30 miles to Decatur. Those two need fired for their rude arrogant behavior. Zero customer service skills. Treating an elderly person visiting their state like they are scum. I was appalled that the same company in Decatur was so welcoming and took very good care of me . Yet the town my son stays in ( Cullman) refused to help me with anything.
Where Bad Business is Exposed!
