dear
hope you are doing fine
my issue is back to 02082020 when i summited order in aliexpress to purchase some staff of 775 $ but unfortunately the shipment was late and regarding that i applied for refund as attached i contacted them many times they always make new excuse to stall for example, they requested to bring official document from mail service provider which state the shipment was returned to origin even if the system state clearly the shipment was returned to origin as attached in photo i have suffered for one year without any solution as i attached last email that state they release the deposit to the seller even if there is alive request to refund in system as below
1- last email
Noticed that you have come to the chat team for several times, I am your dedicated customer service agent to follow up your request.
Regarding your order 8017760670059049 , I am sorry to inform you that your dispute was rejected and the payment has been released to seller. Regarding this dispute, I found there’s no detailed evidence for the problem you mentioned when our Case Management Specialist handled this case.
For this case, what we suggest for you is to contact the seller to ask and negotiate about the other possible solution the seller can give. For you to contact the seller, please go to ‘My Order’ and look for the order number and click the ‘Send a Message’ or ‘Contact Seller’ or ‘Order Message’ button.
Thank you for being one of our valued customer here in AliExpress! Your understanding and cooperation is highly appreciated.
Respectfully
Regards.
Olga
AliExpress Customer Service
2- previous email
AliExpress Customer Service
الأحد، 18 يوليو, 5:48 ص
أنا
Dear Customer,
About your appeal order: 8017760670059049
Appeal result: the complaint was not established
We are sorry to inform that your appeal request was rejected.
According to the tracking information, the package is waiting for the buyer’s Customs clearance.
The buyer should be responsible for any delay resulted from tariff or duty issue.
For more information regarding Customs import taxes, please visit: https:helppage.aliexpress.combuyercenterindex.htm
Please accept our apologies for any inconvenience caused.
AliExpress Customer Servic
refund my money
