I purchased a 30×31 carport and upgraded the carport to reflect PA winters, according to the representative, and paid an upcharge for the upgrades. The carport collapsed under the weight of a snowfall and damaged my camper. I contacted Alan’s Factory Outlet for a replacement, since it was well under the one year warranty period and was told there’s nothing they can do since the carport wasn’t rated for that much snow. The representative from Alan’s also told me to turn it in to my insurance company since it should be covered. The carport was delivered and set up by a contractor from Alan’s Factory Outlet on Memorial Day weekend 2020 and it collapsed in February 2021. I was charged an extra $150 for installation, above what I paid to install over a camper…something I wasn’t told by the company. The total came to $6300.
Where Bad Business is Exposed!
