Agape Hospice Services — Staff treatment of family and patient

My mom arrived at agape around 12:30 pm on Monday, November 8th, 2021. She was put in bed with her clothes on. She came from the rocky view hospital. We were going over all the paperwork when mom asked for pain meds. Now, mom was getting hydro morphine every hour or so. Yes, we knew mom’s health was terminal but we thought she had time and so did the hospital. Within 2 hours of her arrival nurse Sandra and yes I will give their names gave my mom midazolam. She said it was for anxiety. Within less than eighteen hours, my mom went from getting dressed playing cards visiting, and eating to being knocked out. We as a family asked them to stop giving her this drug because a doctor had not even seen mom access her. The second nurse Maryann on Wednesday was rude to my family. We were to have a meeting with the doctor that evening at this point my mom was delirious. The nurses said that they were changing her meds because coming in every hour was not acceptable. Maryann gave mom the midazolam under a different name. Sorry, I can’t remember it. You guys will know. When it was time to give her more I asked what exactly it was and she told me it was the same as the midazolam. I told her no and to wait until my family came back and we saw the doctor. She said to me not so nicely “well I hope your mom can wait”. Now my mom died on November 11th less than 70 hours after her arrival. Your establishment rushed her life as I’m sure you do too many others. It is assisted death that was not asked for. It was not peaceful at all. You decided to hurry my mom for what reason I do not know or understand. You took away her last days with her family. There is more to this story but is far too long. My mom was a wonderful person and was not given a fair opportunity to die on her terms. You made it on your terms and that is despicable. The facility should be shut down! Or at least a revaluation of its practices. It may be a great place for some and some families might have had a great experience but we did not. It was an inconvenience to come and give my mom pain meds so often. You have a protocol there that I believe needs to change or at least needs to be handled differently patient by patient.

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