I was interested in this service but changed my mind before the hero dispenser even arrived. Now, fast forward to almost a year later they charged me 1500$ draining my bank account, and their 24/7 support has been completely non-responsive in resolving this issue. I get that many companies are having financial problems now but this is not the way to solve them! Had their support been more responsive I may have even decided to use the product. This seems a very easy situation to resolve but the company would rather take a huge amount of money from unsuspecting consumers than face the real issue which is that people do not feel supported enough to use their product effectively. I need Hero to first and foremost return my money, then return my message as I am sure a little human interaction will leave all sides feeling whole. Clearly better customer support and communication is the solution, NOT stealing money from people right at the time rent is due. It is very unfortunate that I have to resort to this method in hopes of getting a response from them. Would not suggest working with this company as they avoid resolving issues with customers and instead claw back funds they were never owed without even checking with the customer first for misunderstanding.
Hero Health
85 Broad Street, Floor 17
New York, NY 10004
herohealth.com
(855) 855-9962
