NFL Game Pass ********* thru Roku, Inc., and after contacting both parties, there is no resolution to the issue, and am now requesting a full refund. I have sent 2 emails to Roku Support (12/17/2019, 12/28/2019)with no response at all. I have also sent several emails to NFL Digital Care with a response to each request (none of the responses, however, were of any assistance). I still have the emails saved, and can provide documentation to BBR if needed. The issue was that I purchased Game Pass ** 09/10/2019 for a one-time payment in full of $99.99 (account # ********, invoice # **********), and had full access to the app only via my Roku streaming player (as that is the only device I own that gives me access to the Game Pass ***** Starting 12/10/2019, I could no longer access the app via my Roku. I sent the first email to NFL Digital Care that day. The attempts to solve the issue were of absolutely no assistance, and frankly I was shocked at the incompetence in fixing the problem. Although emails were sent to me, and instructions were given to do various unrelated activities, there was no direct solving of the specific issue. The instructions given by these NFL employees seemed to completely disregard my problem and were filled with step by step instructions that were unrelated or empty, including the NFL ignoring 2 clear and plainly stated requests that I confer with a supervisor. At this point, I have lost confidence that the issue is able to be resolved, and so am requesting a full refund. I have also submitted a separate complaint to the BBR for the NFL.
