Kiwi.com — Refund not passed on from airline

Booked a flight, and paid. Some weeks later we get an email: pay more or loose the flight. So we canceled. They have stalling for 6 months. Klm said they already refunded them in april. They deny this. Is kiwi even legal? Booking was not even made as an agency but as a private person. Refund was ed to a gmail address not even a kiwi-address. Pass on the refund

Leave a Reply

Your email address will not be published. Required fields are marked *

The maximum upload file size: 100 MB. You can upload: image, audio, video, document, spreadsheet, interactive, text, archive, code, other. Links to YouTube, Facebook, Twitter and other services inserted in the comment text will be automatically embedded. Drop file here