I called to make arrangements to settle my account with Palomar. The representative I spoke to (Nick) and I agreed to an amount, and when I had that amount available and called back to pay it, he increased the amount. This happened at least 2 more times. Nick was always incredibly condescending and patronizing. When I called again, I asked to speak to another representative, simply because I didn’t trust Nick & had such a bad experience with him. HE REFUSED. He would not let me speak to another representative and also refused to let me speak to a supervisor. He was rude and said he would NEVER let me speak with someone else; I either dealt with him or no one. I tried calling back several times and even when I got another representative they would transfer me to him (I’m assuming he marked my account somehow.) It seems Nick has decided to make this a personal issue. It is terrible customer service and UNETHICAL collection practices because he LIED and changed the amounts several times and he was unbelievably RUDE. I am earnestly trying to settle my account fairly and he is making that impossible. It seems all he cares about is the commission (although he lied about that too and said he doesn’t earn any.)
PO Box 2549 Carlsbad, California USA
1-866-711-4700
www.duvera.com/contact/
Illegal Collection Agencies
